Terms & Conditions

By booking the services of Dot Sign Language, you are accepting these Terms & Conditions. Contracts with Dot Sign Language are governed by the Consumer Rights Act 2015 and Consumer Contracts – Distance Sales legislation.

Please read these Terms & Conditions before confirming your place.

Company Information

Dot Sign Language is registered in the UK under company number 07379903. The Director of Dot Sign is Ms Kathleen Grehan. Email: bsl@dotsignlanguage.co.uk. Text: 07989 017945. Phone: 01483 222245. Address: 187 Send Road, Send, Surrey GU23 7ET. On-line contact form: www.dotsignlanguage.co.uk/contact-us

Data Control

Dot Sign Language complies with the General Data Protection Regulation (GDPR). Your information will be kept secured and will not be passed on to any other organisation. We will never pass your details on to any other party.

The right of access, also known as subject access, gives you the right to obtain a copy of your personal data as well as other supplementary information. It helps you understand how and why we are using your data, and check that it is done lawfully.

Training Materials and Intellectual Property.

Dot Sign Language own all copyright and all other intellectual property rights in all training materials provided. You agree not to reproduce, sell, hire or copy such training materials (in whole or in part). You must not remove or amend any trade mark, copyright or other proprietary notice on any of our products. You acknowledge that all rights in and to any and all copyrights, know how and other intellectual property rights relating to our products are and shall remain our property. You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.

Covid-19 Information – Spring 2021

We are planning to provide face-to-face lessons after Easter, using appropriate social distancing measures. We will follow Government guidelines and advice as they become available. Our Covid information for students can be found here.

In the event of another lockdown or local outbreak all our classes will be taught online using Zoom video conferencing. Unfortunately, we will be unable to issue refunds to students who decide not to continue with online learning.

Personal Belongings

Personal belongings or other items brought with you to classes and events are at your own risk and we accept no responsibility in relation to their loss or damage, whether at our premises or otherwise.

Email newsletter

As BSL is a continuous learning experience, we occasionally send out a newsletter to our students about upcoming events. You can opt out of these at any point.

Description of Services.

You are purchasing the service of Dot Sign Language in the provision of qualified teaching of British Sign Language for:
a) Deaf Awareness & BSL Taster Sessions, or
b) Workshops, or
c) Fully Qualifying Academic Qualifications in BSL, or
d) Professional Workplace Training


You may be permitted to substitute, at no additional charge, a delegate onto a course which we are providing, upon reasonable notification and at the absolute discretion of Dot Sign Language.


If you do not attend, in whole or in part, any course which we are providing, the full fee remains payable.


The cost of our services will vary according to the duration and nature of the session. Prices are clearly displayed on the website. Fees cover all administrative costs, such as hall hire, handouts, provision of teachers, interpreters and/or communication support workers.

Fees include the separate charge required by the official awarding bodies for examination assessment and these amounts are stated. These include a small administration charge for filming, posting videos, posting certificates. Dot Sign Language pays ‘Signature’ or ‘iBSL’ assessment fees as part of the external verification process.


In order to meet financial commitments to venues and staff, payment must be made at least two [2] weeks prior to the start date of any course. It makes no difference if the fee is paid in one payment or instalments, you are committing to making the whole payment, in full, for the delivery of our services. Payment of the fee is required, in full, prior to the commencement of the course (unless an Instalment Plan has been agreed). This is a legally binding contract for services. Outside of the fourteen [14] day cancellation period this payment is non-refundable. Payments can be by BACS bank transfer or Direct Debit (for instalment plans.) We can discuss payment by cheque or cash on an individual basis.

Instalment Plan.

Instalment plans are available on request and are issued at the discretion of Dot Sign Language. You remain contractually bound to pay for the entire course. Instalments can be paid by setting up a Direct Debit through Go Cardless, or by monthly BACS transfers. Unless otherwise agreed in writing, payment shall be for the total amount stated on each instalment payment and by the date for payment stated on the instalment plan. We charge a small administration fee for setting up instalment plans, which is stated on the plan.

The contract for services remains in place for the duration of the course and each instalment will be required to be paid to Dot Sign Language regardless of student attendance. We may charge interest on overdue sums at the rate of four per cent (4%) per annum above the prevailing rate of HSBC Bank plc from the relevant due date until the date payment is made and shall be entitled to recover from the customer all expenses (including legal costs) incurred in enforcing payment.

Non Payment / Late Payment.

If you are in financial difficulty it is of the utmost importance that you speak to us immediately. If you rescind on an instalment payment we will first send a written letter of intent giving you two [2] weeks to make payment. After this, it is the practice of Dot Sign Language Ltd to recover unpaid course fees in the County Court. This results in a County Court Judgement [CCJ] being entered on the record against the debtor.


The bookings for Dot Sign Language are made either on-line, by telephone or in the classroom away from the company address. All contracts for services are therefore governed by the Consumer Contracts – Distance Sales legislation. In accordance with this, you have the right to cancel the contract for services for fourteen [14] days.

This fourteen [14] day period commences the day after your booking/course place has been confirmed. This may not be the same day upon which you make payment. Should you wish to cancel the contract for services, please inform us within fourteen [14] days using the contact details provided.

Professional Workplace Training. If you are requesting a change to the date of a confirmed training session less than 10 days before the agreed date, cancellation charges up to a maximum of the value of the total original fee may apply at the absolute discretion of Dot sign Language, in addition to the fee for the re-arranged Event.


You have the right to receive a full refund during the fourteen [14] day period after your booking is confirmed. If you have been asked to leave due to unacceptable behaviour, this is deemed a breach of the Student Agreement on your part and no refund will be given. Apart from medical conditions (of the student) which require production of a medical certificate, course fees are non-refundable.

Unforeseen Circumstances; cancellation and rescheduling by us.

Courses and training sessions may be subject to cancellation or rescheduling at the discretion of Dot Sign Language. If a there is a cancellation by Dot Sign Language, you will be refunded as soon as possible.

We shall not be liable for any additional loss or damage resulting from such cancellation or changes.

Access to Assessment Policy and Appeals Policy

Students will be given a copy of Dot Sign Language’s Access to Assessment Policy and Appeals Policy at the start of their course. If a students have queries, challenges or complaints about any aspect of their course or their assessments it should be submitted in writing to Dot Sign Language, in the first instance. We will do our utmost to resolve any issues.  A copy of our Complaints Policy can be found here.


Although Dot Sign Language take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages.

Dot Sign Language make no representation nor give any warranty or undertaking to individuals regarding the passing of assessments or obtaining a qualification. Dot Sign Language provide quality teaching services but it is the responsibility of students to commit to the learning process, to revise and to pass assessments.

As far as is permitted by law, we exclude all implied warranties, conditions or other terms and we will not be liable for (a) losses that were not caused by our breach, (b) any business loss (including loss of profits, business, revenue, contracts, data, goodwill, anticipated savings or wasted expenditure), or (c) any special, indirect or consequential loss, howsoever caused. Notwithstanding anything to the contrary contained in these terms and conditions, the liability by dot Sign Language to you for any cause whatsoever, and regardless of the form of the action, will be limited to the value of the services booked by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit our liability for death or personal injury as a result of our negligence, liability for our fraud, or any other liability that we cannot exclude by law.

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

We reserve the right to terminate any contract formed under these terms and conditions immediately by written notice and to take action to recover damages suffered by us if you breach any of these provisions.